Foxtail Technology is pleased to announce migration of our New York facility starting December 1st, 2014. All New York services will be migrated to our new US-NYC-2 location, an SSAE 16 and PCI DSS compliant facility. Our US-NYC-2 datacenter is a 50,000 square foot facility in the process of expanding to 120,000 square feet. The facility features biometric authentication for facility access, 2N+1 redundant power systems and low-velocity, high-CFM ambient air cooling. This enterprise-grade facility offers increased power availability, access to additional upstream transport providers, and improved environmental controls to ensure that the absolute best stability, uptime, and service quality is provided to our clients and their businesses.
This posting today serves to let you know about the upcoming extended maintenance window related to servers located in our New York (US-LGA-1) facility as a result of this consolidation. We will be physically migrating all servers located in the US-LGA-1 facility to our US-NYC-2 location starting from December 1, 2014. Our team is currently reviewing the finalized logistical planning to ensure a smooth transition; we expect that all servers will be moved and the consolidation will be completed before Christmas (12/25/14). We will be contacting each client with services in US-LGA-1 individually with a specific date of migration for any impacted servers on their account.
Starting December 1st, we will begin the migration process. Each system will be powered down, transported to the new facility by our engineers, and powered back up. We estimate that the process will take approximately 4 hours to complete for each server, although additional time may be required, and we ask that clients plan for downtime of up to 8 hours in case of unforeseen issues. The migration will continue each evening, beginning at 6PM facility local time, and ending each morning at 4AM facility local time until all servers have been migrated. The total amount of downtime experienced by each server will vary based on its location in our current facility, but we expect that most systems will be down for no more than 4 hours, and that the greatest impact should not exceed a maximum of 8 hours.
We will coordinate directly with impacted clients via our ticketing system and email. Should you have any questions or need any assistance relating to this matter, please do not hesitate to contact our support team by creating a support ticket via our support menu or calling 1-877-612-9320 or +1-206-529-4447 (International). We thank you for your continued business and are pleased that we will be providing you with services at a higher quality facility upon completion of this project.
- Sat, Nov 8th, 12:34